Testimonials

What people are saying

"I just wanted to comment on the service I received these past couple of days. Saturday I noticed water leaking on my garage floor and panicked. I called the 24 hour number and Kevin called me back within 5 mins. I know I sounded crazy on the phone because I was. I had people coming over in 1 hour and all I could think was our house was going to flood. Kevin was so professional and kind. He calmed me down and gave me some great tips, of which he walked me through patiently. We were unable to unclog the pipe so I called Sarah on Monday to schedule a service call. She was able to get us in that day! Well then comes Randy. I didn't get to speak with him but my husband was impressed (and that is saying a lot). So I just wanted to thank Expert Air Control for their impressive customer service!"

"I recently had a Daikin Mini Split heat pump installed by Expert Air Control and was very impressed by the customer service and installation skills of the guys from the company. The installer from Expert Air Control was friendly and very informative during the entire process, beginning with his first visit at my home to chose the appropriate heat pump and give his estimate of costs. Although he did not give the lowest bid of the three I obtained, Expert Air Control maintained contact with me through the process. We met again before my decision was made and because of his attention to detail, availability and the company’s positive rating from the Better Business Bureau, was able to close the deal.

The electrician and technicians professionalism was greatly appreciated during the installation process and their job was completed in less than a day.

I love my new heating system, and am amazed at the way my entire house feels warm and cozy. I have noticed the temperature is equal throughout the house in all three bedrooms, from one end of the house to the other. I would not hesitate to recommend this heating system to others, as well as the services of Expert Air Control and their team!"

"I called you in late November after two power outages. I promised to email you, then lost your email address. Sorry it has taken so long to get back to you but I finally found it.

I purchased a 14kw Generac generator and panel from you in the spring of 2009 to install in my new very rural home. It has faithfully come on every Wednesday at noon and run for ten minutes doing its scheduled testing. I wondered, however, what it would do when the power really went out. Then twice within two weeks, it was put to the test.

On a very stormy November night, our lights flickered and then everything went out. I sat in the dark and counted the seven second delay. Then, I heard it start. What a wonderful sound and feeling as the house came back up to speed.

In the morning, we had a foot of snow with two foot drifts in some places, but our home was warm and cozy. After 24 hours, the power came back on and the generator automatically shut off. How great is that!

Thank you from a loyal customer."

"We were pleased to highly recommend Expert Air Control for Heat Pump installation.

They were the most complete and comprehensive bidder. Though all of the bids we got were competitive, these people were licensed, bonded, they made sure to have all of the appropriate permits and inspections. Of all the bidders, Expert Air Control was the most comprehensive in their pre-selection work with us.

When the job began, they were on time daily, and worked virtually non-stop for the duration of the project. At every point our preferences were solicited and followed.

We were clear from the bidding process which things were our responsibility and which were theirs. They were especially helpful doing little extras that made our jobs easier.

We appreciate their knowledge, skill, expertise, work ethic and pleasant personalities. From start to finish the work was performed with skill and great care for our needs and wishes.

Again, we recommend Expert Air Control with great confidence in their work."

"Sir, I would like to extend to you and your employees a sincere Thank You for a job well done. Starting with a visit to your display at a recent Tacoma home show and culminating with your work at our home, it has been a relief to have a company with your integrity and qualifications do the job. You were courteous and quite informative at the home show; your visits to our home were professional. You were courteous and quite informative at the home show; your visits to our home were professional. You were happy to make the changes I thought necessary in the paper-work and were prompt in getting back to us. On the day the work was to be performed your crew arrived a the time you stated, this was appreciated. You employees were patient and courteous in listening to my concerns and answering my questions. I enjoyed looking in on them from time to time as the work was being done and got quite an education on the mechanics of how a Heat Pump works. When the work was done and the job completed, what a sincere pleasure it was to see for the first time, my eight year old furnace and electric air cleaner standing level, I was quite impressed with the installation of the Heat Pump, new electrical, and new duct work. All of the work your crew performed in our home was clean, neat and orderly in appearance. It was quite evident that a crew of professional craftsmen had performed the work. Again, I would like to Thank You for a job well done."

"Expert Air Control did great job and were very professional in every aspect of the project. They took the time to understand my renovation plans and design concept…their entire installation team was courteous and friendly. They have earned a new customer for all my future mechanical needs!"

"Their salesman was very knowledgeable and didn’t use any fancy sales techniques or scams, which I really appreciate! It is easier to believe in the product more when I’m not pressured into buying. I had an excellent experience."

"They did a great job! When no one was available to do the install on the date I needed, the Owner and the Installation Manager agreed to come out and put my system in for me. Now THAT is above and beyond!"

"I just wanted to let you know how impressed I was with Expert Air Control’s Technicians. I previously had a different company check out a problem I was having with my system. They diagnosed the problem but I scheduled no less than three appointments for them to return to fix it, and they failed to show up each time. In frustration, I called Expert Air Control. They came out the next day, which was a Saturday, and took the time to diagnose the problem and fix it in one trip, even though it involved squeezing into a very tight crawl space. Their work was excellent, I am so grateful."

"We reluctantly decided to replace our old gas furnace but only because we got tired of the constantly having it repaired. Expert Air Control recommended we upgrade to a variable speed, 2 Stage, 90% efficient model. They helped us access rebates and tax credits which made the upgrade more affordable. Wow! We will never own a single stage furnace again. We no longer have cold spots and our home is sooo much more comfortable.

We reluctantly decided to replace our old gas furnace but only because we got tired of the constantly having it repaired. Expert Air Control recommended we upgrade to a variable speed, 2 Stage, 90% efficient model. They helped us access rebates and tax credits which made the upgrade more affordable. Wow! We will never own a single stage furnace again. We no longer have cold spots and our home is sooo much more comfortable."

"Very satisfying experience from start to finish"

"They came out on a Saturday, their day off, and installed the new furnace. I think they did a fantastic job and the new furnace works great!"

"The Expert Air Control installers were a great bunch of guys who really knew their stuff. The Sales Consultant was great as well. He gave some advice on maintenance and how to improve overall efficiency. He answered my questions and followed up to make sure I was happy. In short, I am pleased with my Trane system and will call Expert Air Control for my future heating and cooling needs."

"My husband and I are very happy with the entire experience. The whole team was friendly and helpful. I would definitely recommend Trane and Expert Air Control & Mechanical to friends and family. In fact, I have already done so."

"When the mechanical inspector made his final inspection, he complimented the workmanship. He then looked up the contractor and stated that “they always do good work."

"I waited four years to put in Air Conditioning and it was the best decision I ever made! I have been able to enjoy summer instead of dreading it. The whole experience was great, the installers were super and I couldn’t be happier! Thank you so much."

"Great People!"